FAQs
The following FAQs are some of the most common questions our customers meet before purchasing a product. Please contact our customer service department if you have other questions.
No need. You can place an order without an account at YARRATWO. After finishing payment, you will receive an automatic confirmation email and then the order will be processed. When the item is to leave our warehouse, you will receive a second email with tracking information about your parcel. In addition, you can also check your order information through the page “Track My Order” without an account. However, registering an account at YARRATWO will be convenient to place orders and query orders.
If you do not receive an email from YARRATWO within a few hours of placing your order, be sure to check your personal Spam folder.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing koala28022021@gmail.com or by clicking here.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing koala28022021@gmail.com or by clicking here.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our distribution center you will receive a second email with tracking information for your shipment.
In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships.
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service department. We will get back to you shortly.
Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.
In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
Yes, it is necessary to track the returned product.
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